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Oral and Dental Health Excellence for you


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Dental emergencies, such as losing a filling or breaking a tooth, can be particularly distressing, but we can offer a helping hand – whether you are an existing patient or completely new to the practice.

If you have a problem requiring immediate attention, call us straight away on 0116 281 2935 and we will do our best to see you as soon as we can. Please give the receptionist as much information as possible so she can allocate sufficient time for the appointment and fully prepare the dentist. New or Private patients can book their emergency online. A small deposit will be required to secure the online booking, which contributes toward the cost of treatment.

If your emergency occurs when the practice is closed, you can call us the next day or as soon as we reopen. You may wish to take painkillers while you wait to see us. If you need immediate care, private and Denplan patients can ring our emergency number: 07712836139 (out-of-hours and weekends only) and NHS patients should call 111.

Denplan patients and emergency call-outs

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Emergency call-outs are included as a benefit for Denplan patients (when usually only the first £20 is payable). The Denplan emergency helpline number is 0800 844 999, but you should be able to seek help from our emergency number (07712836139) when the practice is closed.

If you are 40 miles or more from your registered dentist when an emergency occurs, you can see an alternative dentist for advice or temporary emergency treatment (up to your policy limits). If you call the Denplan Emergency Helpline (0800 844 999), they will help you arrange an appointment with a suitable dentist. Remember to keep your receipt and send it to Denplan along with a claim form for reimbursement (up to policy limits). You can find a claim form at

If you are abroad when an emergency occurs, you can see any dentist and be covered for necessary temporary emergency treatment (up to your policy limits). As Denplan does not have registered dentists overseas, we suggest you ask hotel staff, your tour operator representative or anyone who knows the local area, if they can recommend a dentist. If you need help or advice, call Denplan’s 24-Hour Worldwide Emergency Helpline on +44 1962 844 999. Make sure you retain your receipt following any temporary treatment so you can claim the money back when you return home. You can find a claim form at

Private patients and emergency call-outs

For private patients, the emergency call out fee is £150 and treatment is normally extra. If outside normal practice opening hours, please call 07712836139.

NHS patients

Outside of hours, NHS patients can call 111 or visit the dental access centre on Nelson Street, opposite the railway station. It is usually advisable to call the centre first on 0116 295 1278.

General advice about how to avoid dental emergencies

  • See us regularly for check-ups and routine dental treatments
  • Avoid regular consumption of food that can harm your teeth
  • Maintain good oral hygiene
  • Wear a well-fitting mouth guard when playing sports
  • Secure emergency appointments using our online booking system.

What to do if your tooth is knocked out

If your front tooth is knocked out, you should call us immediately to book an emergency appointment. Ideally, this appointment should be within an hour of the incident or at least on the same day. While waiting for your appointment, make sure you hold the tooth by the crown (the part that is usually visible in your mouth) and not by the root (the pointed bottom part) as touching the root can damage the cells that help reattach the tooth to the bone.

Gently rinse the tooth for ten seconds under cold running water to remove any dirt and debris, but be careful not to scrub it. The tooth should be kept moist so try to place it in your mouth between the cheek and gum (not recommended for young children as they may swallow it). Alternatively, put the tooth in a clean container and cover with milk until your appointment. The dentist may then try to put your tooth back into position. A baby tooth should not be reinserted as it could damage the underlying tooth.

What to do if you a crown or bridge falls out

If a crown or bridge comes out, just keep a hold of it until you can see your dentist. If you can’t wait, some pharmacies sell temporary dental cement or filling material, which you can use to stick your crown back into place. Please do NOT use Superglue!

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